Frequently Asked Questions |
| 1. | What is PleaseHelpMe.com? |
| PleaseHelpMe.com is the most reliable Online Computer Technical Support Team located in the US. We have the latest technology when it comes to solving your computer problems. We are your 'one stop solution' to get answers to your technical questions and resolve those irritating and otherwise time consuming computer problems! |
| 2. | How does online computer support works? |
| PleaseHelpMe.com uses the "screen sharing" technology in providing solution to your computer problems. Through "screen sharing", our expert computer technicians view your computer screen from our location. Once the connection is made, our technician can work directly on your machine and fix the problem right in front of you while you watch. No need to see a repair shop or schedule someone to come into your home. You do not need to wait for instructions or try to follow frustrating directions over the phone. |
| 3. | Is “Screen Sharing” Safe? |
| Yes, PleaseHelpMe.com screen sharing technology is 128 bit encrypted and completely safe. Once our computer technicians connect to your computer system, they only perform requested tasks, explaining the procedure as you follow along. The user has the complete control over the live agent and could close the live session at any time. After the work is completed and the session is closed, the screen sharing software we use does not stay on your machine and must be reinstalled before each session. |
| We have a variety of online computer support packages to suit all our user needs. There are Time based Packages, Service based Packages. Time plans cost as low as $0.99 per minute. Read More at: http://www.pleasehelpme.com/how_wehelp.aspx. |
| 5. | How long is the on-hold time? |
| No Waiting On-Hold! Our goal is to deliver support immediately when you need it. |
| 6. | How log will it takes to fix my computer problem? |
| Most computer problems can be solved within 30 minutes to an hour. For this reason PleaseHelpMe.com recommends that new users purchase at least one hour of time. You can use unused time at a later date for any problem. |
| 7. | Can I get live computer help on weekends or holidays? |
| Yes, you can get the live support you need 24/7, 365 days a year. |
| If you have any questions regarding our services and benefits, feel free to email us at services@pleasehelpme.com |